Refund policy
We want you to love your Pace & Drip order. If something isn't right, we're here to help.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
Include your order number and a clear photo showing the issue. Once the issue is confirmed, we'll arrange a replacement or refund at no additional cost to you. You do not need to return a damaged or defective item.
Returns & Exchanges
Because our products are made to order especially for you, we are unable to accept returns or exchanges for:
- Ordering the wrong size or color
- Change of mind
- Choosing the wrong product or design
Please be sure to review the product details and Size guide carefully before placing your order.
Order Changes & Cancellations
Because orders enter production shortly after they're placed, we cannot guarantee that an order can be changed or cancelled once submitted.
If you notice a mistake with your order, contact us as soon as possible and we'll do our best to help.
Refunds
When a refund is approved, it will be issued to your original payment method. Please allow time for your bank or payment provider to process the refund.
Need Help?
If there's a problem with your order, please contact us through our Contact page and include your order number and details about the issue. We'll do our best to make it right.